Privacy Policy

ArivioPayRoll is the responsible party for personal information we collect about our customers, and an operator (processor) in respect of employee payroll data that customers upload and control.

• Account data: name, email, business details, billing information.
• Employee payroll data: names, ID numbers, tax numbers, bank account details, salaries, leave and related records uploaded by customers.
• Usage data: log data, device and browser information, and how you interact with the Service.

We process personal information to:

• Provide, secure and improve the Service and process payroll.
• Generate payslips, statutory reports and bank payment files.
• Bill for the Service and provide customer support.
• Comply with legal obligations and prevent fraud or misuse.

We process personal information where it is necessary to perform our contract with you, to comply with a legal obligation, to pursue our legitimate interests, or with consent. Customers are responsible for ensuring they have a lawful basis to share their employees' personal information with us.

We do not sell personal information. We share it only with trusted sub-processors (such as cloud hosting and email delivery providers) under contracts that require appropriate safeguards, or where required by law.

We apply technical and organisational measures including encryption in transit, access controls and role-based permissions to protect personal information. No system is completely secure, and you are responsible for protecting your own login credentials.

We retain personal information for as long as your account is active and as required to meet legal, tax and accounting obligations. On termination, data may be exported for a reasonable period before secure deletion.

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate or unnecessary information.
• Object to certain processing.
• Lodge a complaint with the Information Regulator of South Africa.

For privacy requests, contact our Information Officer at privacy@ariviopayroll.co.za.